IT 1st Line Support Professional


A fantastic opportunity to join the IT support team at Wilsons.

The Position

As 1st Line IT support you will be the initial point of contact for support calls.

You will be expected to log, categorise, troubleshoot, fix and escalate where applicable to 2nd line support.

The role will be based in our Salisbury office with occasional visits to our London office as well as the possibility of visiting our remote workers so a clean driving licence and own transport is desirable but not essential.

Key Objectives and Responsibilities

You will be responsible for primary application support covering both Microsoft Office as well as numerous legal applications. You will also be involved in the installation and configuration of a range of application packages as well as performing upgrades of both hardware and software.

The ideal candidate will have a good understanding of the following:

  • Windows 7 and 10
  • Microsoft Office 2010 – 2016
  • Basic networking skills
  • Understanding of hardware components
  • Experience of any legal IT software would be useful but not essential

Person Specification

As the primary point of contact you must have excellent customer service skills with a positive telephone manner.

You will be able to work on your own initiative but operate as part of the IT support team.

Key competencies include:

  • Positive                                   
  • Proactive                           
  • Conscientious                    
  • Good communicator               
  • Team Player
  • Methodical
  • Analytical
  • Flexible
  • Attention to detail      

Hours of Work
9.00am – 5.00pm Monday to Friday


  • 25 days holiday (increasing to 26 days after 4 years' service and 27 days after 5 years' service)
  • 2 x salary life assurance
  • Private Medical Insurance (after 6 months)
  • Pension
  • Optional benefits


Apply now

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